I heard this phrase several times at Applebee's tonight. I'm not sure why we keep going to the one in American Fork. I like some of the menu items, but usually it's disappointing, and the service tonight was terrible. You would expect the A team on a Saturday night. If this was it, then I can't imagine what it would be like on a Wednesday night.
1. The Wait. I don't mind waiting 30 minutes on a Saturday night--in fact I have come to expect it. But while we waited, I counted 14 empty tables, just waiting to be cleared and wiped down. And the two hostesses were having a hard time figuring out how to match tables with customers. They kept talking about the need to get people seated, and yet . . . . For some reason, they kept running out of menus too. Obviously, they were short handed.
2. The Wiping. When we were finally seated, they still hadn't wiped down the table, so we had to wait even after we were shown to our table.
3. Napkins and utinsels. We only noticed that we didn't have these when we got our food and had nothing to eat with. We had to flag down our server to get some. I couldn't even swipe any from another table.
4. Bruschetta Burger. AnneMarie and I both like this dish designed by celebrity chef Tyler Florence, but if Tyler could see how they were preparing them lately, he would probably take his name off the menu. These are supposed to come with garlic fries (fries with olive oil, garlic, and shaved parmesan cheese). But they didn't. And every time we order a "broosketa" burger, the server "corrects" our pronunciation to "broosheta." I don't mind if people want to go with the Americanized pronuncation, but it bugs me when they consistently correct the proper pronunciation. At least they get "fajita" right.
5. More water, please? We got one glass of water each and the server kept threatening to bring us more. When she finally realized that she hadn't, it was time for the check. (She probably should have brought some anyway.) The receipt had the manager's cell number on it. I kind of wanted to call right then.
I would like to say that it was just an off night, but I've had similar experiences each of my last visits to Applebees. So if you're in the neighorhood of the Meadows in AF, then check out Chili's.
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2 comments:
You know, this is why I don't work food. I've had every conceivable "joe job", except working at fast food or any kind of restaurant.
I want to make a blog like this one now.
A good customer service is really important.
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